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May 3, 2011
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You guys want believe this. I sent my T/C .223 to Smith & Wesson for repair. The barrel kept locking up. It needed an ejector and something in the frame was bent I think. I told them if they would to replace: 1. The hammer with a selector type switch [mine doesn't have that]. 2. I needed 4 screw for the top of the barrel. 3. I need 2 screws for the bottom barrel. 4. The barrel slot where the ejector goes needs to be machined and smoothed out. 5. I need a new ejector. 6. Repair what ever is wrong with the frame on releasing the barrel. I will be glad to pay you for the new trigger and screws etc.
Well I finally got the pistol back after 8 weeks. They did everything I asked and more. They even hot blued the frame it had the barney color bad. And the hot blued the barrel too. The total cost was: Zero; No charge. Now that is service my friend. Warren Thompson is true to his word. His guns are guaranteed for life.
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Range Officers
Dans Club
February 9, 2009
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That is great. I enjoy my TC as well, have not had any problems but it is good to know of their customer dedication. Thanks for sharing this.
A man cannot have too many SuperMags
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Moderators
January 24, 2009
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Man, I love free stuff!
Great looking TC to, judging from the frame engraving it's an early one?
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DWF Supporters
October 14, 2010
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This is great to hear. I was wondering if the customer srvice would slide it all after S&W took over. I'm really glad it hasn't.
Nice looking gun too.
Support your local IHMSA range.
May 8, 2010
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Glad to here that they are still standing behind their product. Several years ago I broke a trigger spring in my TC so I called their customer service and in just a few days I received not one but two springs free of charge. This is what customer service is all about, standing behind your product and going beyond the expected.
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